Contact Us

Thank you for choosing Darren Weston—your Welsh small business destination for handcrafted jewellery, DIY paper bead kits and meaningful accessories, rooted in Pontypridd, Wales. We are committed to providing personalized, friendly UK customer service for all your questions, concerns, feedback or requests related to our jewellery collection, orders, shipping or policies. Our small team prides itself on expert knowledge of handcrafted jewellery and UK/international shipping, ensuring a seamless shopping experience for jewellery lovers worldwide.

Official Contact Channels

Email is our preferred method for the fastest, most detailed response—we answer all inquiries in English (our official brand language) in the order they are received, during UK business hours (Monday–Friday, 9AM–5PM GMT/BST).

Primary Customer Service Email

service@aiblb.com

Standard Response Time: 24 UK business hours (general inquiries: product details, order status, shipping questions, DIY kit guidance).
Urgent Inquiries: Include the word URGENT in the email subject line (e.g., URGENT – Damaged Beatriz Bracelet Set – Order #12345) for a 12 UK business hour priority response (damaged jewellery, missing tracking, order cancellations, UK/international customs issues).
Subject Line Tip: Always include your order number and product name in your email to help us resolve your issue quickly and efficiently—critical for international and UK Highlands & Islands orders.

Mailing Address (Physical Mail/Authorized Returns)

For written correspondence, official returns (with a valid RA number only) or physical mail:

Darren Weston

Fan Heulog

6 Pontypridd

CF37 3DZ

United Kingdom

IMPORTANT: Unauthorized returns (no valid RA number) will be rejected and returned to sender at the customer’s cost—all returns require prior written authorization from our customer service team (per our Return & Refund Policy). We do not accept walk-in visits at our Pontypridd location.

Brand Quick Info

Brand Name: Darren Weston
Website: https://urrmb.com/
Base Location: Pontypridd, Wales, United Kingdom
Shipping: UK National + Worldwide International
Currency: British Pound Sterling (GBP)
Compliance: UK GDPR, Consumer Rights Act 2015, UK Postal Regulations
Specialty: Handcrafted Beaded Jewellery, DIY Paper Bead Kits, Faith-Inspired Accessories

Jewellery Care Support

For personalized tips on caring for your handcrafted Darren Weston jewellery (e.g., storing beaded bracelets, preserving paper beads from DIY kits), email us at service@aiblb.com with the subject line: Jewellery Care – [Product Name]—we are happy to share our expert advice to help your pieces last for years to come.